Refund Policy

Changed your mind: 14 days

Ask within 14 days of buying a pack. If you haven't created a track since the purchase, we refund the whole pack. If you have, we refund the tracks from that pack you haven't used, at the pack's price per track.

A track that didn't come out right

If a track fails while it's being made, the track goes back to your balance automatically.

If a finished track has a technical problem, such as broken, silent or cut-off audio, tell us within 30 days. We'll make it again or refund that track, whichever you prefer.

Tracks you've already created

Each track is made for you and delivered as soon as you create it, so tracks you've already created aren't refundable for a change of mind. You agree to this at checkout when you ask for your tracks to be available right away.

Free tracks have no charge to refund.

How to ask

• Email hello@yoursubliminals.com from the address on your account and tell us roughly when you bought the pack.
• Refunds go back to the card or payment method you used. They usually show up in 5 to 10 business days, depending on your bank.
• Refunded tracks are removed from your balance.
• Fees your bank charged, such as currency conversion or international fees, are outside our control and may not come back with the refund.

Before disputing a charge

Please write to us first. We answer quickly, and it's usually faster than a dispute with your bank.

Your rights

This policy doesn't limit the rights you have under consumer law, including Brazil's Consumer Defense Code (Law 8.078/1990) and, if you live in the EU or the UK, your local consumer protection law.

Contact

OCEANCODE TECNOLOGIA DA INFORMACAO LTDA, CNPJ 65.842.631/0001-01

Av. Brigadeiro Faria Lima, 1811, conj. 115, Jardim Paulistano, São Paulo – SP, 01452-001

hello@yoursubliminals.com